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Customer frustration accelerates during the pandemic

If your agents are cherry-picking customers to survey, you have a human behaviour problem, not a technology problem

Community Research

CX Leader of the Year 2020 announced

From Award winning Chef to Award winning Customer Experience

In striving to achieve customer centricity, have we lost control of the customer relationship?

Julie Stead-Connor (Author profile)

The Subtle art of giving a damn (otherwise known as Empathy in times of Crisis)

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