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Voice of Customer
Choosing the right Voice of Customer supplier
Customer Experience management is now well embedded in most industries and there are…
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Training
The difference between coaching and mentoring
Something very important to the XM community is the coaching of soft skills, bit also…
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Strategy
Should your next strategy be an old one?
I f you stand back from reading about individual subjects or individual industries …
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CX Leaders
Why should you not always follow the CX leaders?
The world is a wash with best practice, especially in the customer experience indust…
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Customer Service
4 Simple things sometimes missed in modern Customer Experience
The Customer Experience industry is gaining it's maturity. As it does, complexit…
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Voice of Customer
How to create a FREE Voice of Customer system
If you have a small business, you could be forgiven for thinking that creating a voi…
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