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In striving to achieve customer centricity, have we lost control of the customer relationship?

Julie Stead-Connor (Author profile)

The Subtle art of giving a damn (otherwise known as Empathy in times of Crisis)

Sarah Lubbe (Author Profile)

Customer Experience Matters: Waking up to the new normal

Jill Spencer (Author Profile)

CX Professional launches CXaccredited.com

Is the NPS era over?

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