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CX Leader of the Year 2020 announced

From Award winning Chef to Award winning Customer Experience

In striving to achieve customer centricity, have we lost control of the customer relationship?

Julie Stead-Connor (Author profile)

The Subtle art of giving a damn (otherwise known as Empathy in times of Crisis)

Sarah Lubbe (Author Profile)

Customer Experience Matters: Waking up to the new normal

Jill Spencer (Author Profile)

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